My tracking says “Delivered” but I haven’t received my parcel 📌
Do not worry, sometimes the delivery status shows as "Delivered" even though the parcel is still in transit or has been handed to a third party (neighbor, concierge…). 👉 Start by contacting the carrier to get delivery details. Have your tracking number ready: 📍 DPD (Point Relais & Predict): 09 70 80 85 66 📬 Colissimo: 08 25 87 88 88 🚚 Chronopost: 09 69 39 13 91 They can tell you exactly where, when, and to whom the parcel was delivered. 💡 Need help? Our team is here for you! You can write to usSome readersMy order tracking shows that it has not yet been shipped 🚚
Do not worry! Here is how it works: 🕓 If you placed your order before 4:00 PM from Monday to Friday, it is shipped the same day with the carrier you selected. 📦 If the order was placed after 4:00 PM, it will be shipped the next day, or on Monday if it was placed on a Friday evening or during the weekend. ⏳ It is possible that your tracking information has not been updated yet — just give it a little time to refresh.Few readersWhere is my order? 🛰️
To track your order, it is very simple! 👉 Log in to your account and go to "Order history and details". Select your order, click on "Details", then on the tracking link to see the real-time status of your shipment. 📞 If you want to contact the carrier directly, have your tracking number ready and use the following contacts: 🚚 DPD Point Relais & Predict: 09 70 80 85 66 📮 Colissimo: 08 25 87 88 88 ⚡ Chronopost: 09 69 39 13 91Few readersWhat happens if I am not home at the time of delivery?📬
Colissimo Belgium / International: If the package cannot be delivered to your mailbox, it will be presented again the next day, or a notice will be left so you can collect it at the nearest post office within the indicated timeframe (10 days in Belgium). DPD Point Relais / DPD Predict: The package will be left at the nearest DPD pick-up point. You will receive a notification by SMS or email with details on how to collect it. Packages remain available for 9 days. Chronopost HomFew readersMy order has been returned 🔄
Le texte en anglais : If your tracking shows that your parcel has been returned to the sender, do not worry! 💬 Please contact us quickly via our contact form. Our team will respond promptly to explain the situation and work with you to either reship your order or offer an appropriate solution.Few readersShipping Methods and Delivery Times, Shipping Costs📦
International Delivery So Colissimo Inter For deliveries outside mainland France, using So Colissimo Mon Domicile, to all countries served by La Poste. Delivery: 48-72h for neighboring countries; usually 5-8 working days for overseas (DOM-TOM), longer for non-neighboring countries (except force majeure: weather, strikes, etc.). Shipping Costs: Calculated by parcel weight Delivery in France DPD Pick-up Point 24H-48H* Delivery in Metropolitan France (excluding CorsicFew readers