Q: How can I modify or cancel my order? 📝

Once your order has been placed, it is not possible to modify or cancel it directly from your account. If you wish to make a change or cancel your order, please submit your request as soon as possible via our <a href="https://www.fitadium.com/en/contact-us">contact form.</a> We prioritize these requests, and our team will address your request as quickly as possible.

Q: I received my product with a detached seal 🛠️

The seals are applied at the factory through a very strict process. However, as with any industrial process, there can sometimes be slight variations in the glue application. 📦 If the tamper band around the lid was intact, it means the seal probably detached when opening the product. 💯 No worries: this does not affect the quality or safety of the product. 📸 If you are unsure or notice a problem, please contact us via our <a href="https://www.fitadium.com/en/contact-us">contact form </a>and attach a photo of the product so that we can assist you properly.

Q: What payment methods are available on your site? 💼

Payment by credit card (CB, Visa, and MasterCard) For the security of your payments, we use Payplug, a next-generation, 100% secure online credit card payment solution, approved by the Bank of France. With this system, your card payment is processed directly on Payplug’s secure server on our behalf. You will notice the small "padlock" symbol, which certifies the complete security of the transaction. At no point will your card number be communicated to us. All exchanges are encrypted and secured via the 3D Secure process, a fully secure internet payment protocol, following the authentication standards required by each bank, ensuring ultra-secure payment, compatible with all browsers. PayPlug SAS, simplified joint-stock company with a capital of €255,855 – RCS Paris 751 658 881 – Head office: 23-25 rue Jean-Jacques Rousseau, 75001 Paris – VAT number: FR 01 751658881 – <a href="http://www.payplug.com">www.payplug.com</a> 💳 Payment via PayPal, American Express & private cards Pay via PayPal with your PayPal account, your American Express, or a private card. You are automatically connected to the PayPal interface to complete your payment. 💌 Payment by check Pay by check made out to FITCORP and send it to: FITCORP – BP274 – 06227 VALLAURIS Cedex. Don’t forget to indicate your order reference on the back of the check. Your order will be shipped once the check is received. 🏦 Payment by bank transfer Make a bank-to-bank transfer using the following

Q: I forgot my password, how can I reset it? 🔑

Forgot your password? No worries! Click on the “Forgot Password” link on the login page, then enter your email address. You’ll receive a message to reset your password. 🔍 Not receiving anything? Check your spam or promotions folder. If needed, contact our customer service – they’ll respond super quickly:<a href="https://www.fitadium.com/en/contact-us"> Contact Form</a>

Q: How can I use my Fitiz? 💰

💰 Want to use your Fitiz? Here’s how: <ol> <li>Log in to your account and go to “My Account” > “My Rewards”</li> <li>Check your balance (you can convert your Fitiz once you reach 1,000 Fitiz = €10)</li> <li>Click on “Convert into a €X voucher”</li> <li>A promo code will be generated automatically</li> <li>All that’s left to do is enter it in the “Promo code” field in your cart before checkout 🎉</li> </ol> ⚠️ Important: once converted into a voucher, your code is valid for 1 month. It cannot be converted back into Fitiz, so make sure to use it in time 😉 ✅ Vouchers generated from your Fitiz are valid sitewide, with no exceptions, for any order starting from €10.

Question 1

How can I modify or cancel my order? 📝

Accepted Answer

Once your order has been placed, it is not possible to modify or cancel it directly from your account.

If you wish to make a change or cancel your order, please submit your request as soon as possible via our contact form.

We prioritize these requests, and our team will address your request as quickly as possible.

Question 2

I received my product with a detached seal 🛠️

Accepted Answer

The seals are applied at the factory through a very strict process. However, as with any industrial process, there can sometimes be slight variations in the glue application. 📦 If the tamper band around the lid was intact, it means the seal probably detached when opening the product. 💯 No worries: this does not affect the quality or safety of the product. 📸 If you are unsure or notice a problem, please contact us via our contact form and attach a photo of the product so that we can assist you properly.

Question 3

What payment methods are available on your site? 💼

Accepted Answer

Payment by credit card (CB, Visa, and MasterCard)

For the security of your payments, we use Payplug, a next-generation, 100% secure online credit card payment solution, approved by the Bank of France. With this system, your card payment is processed directly on Payplug’s secure server on our behalf. You will notice the small "padlock" symbol, which certifies the complete security of the transaction. At no point will your card number be communicated to us. All exchanges are encrypted and secured via the 3D Secure process, a fully secure internet payment protocol, following the authentication standards required by each bank, ensuring ultra-secure payment, compatible with all browsers. PayPlug SAS, simplified joint-stock company with a capital of €255,855 – RCS Paris 751 658 881 – Head office: 23-25 rue Jean-Jacques Rousseau, 75001 Paris – VAT number: FR 01 751658881 – www.payplug.com

💳 Payment via PayPal, American Express & private cards

Pay via PayPal with your PayPal account, your American Express, or a private card. You are automatically connected to the PayPal interface to complete your payment.

💌 Payment by check

Pay by check made out to FITCORP and send it to: FITCORP – BP274 – 06227 VALLAURIS Cedex. Don’t forget to indicate your order reference on the back of the check. Your order will be shipped once the check is received.

🏦 Payment by bank transfer

Make a bank-to-bank transfer using the following

Question 4

I forgot my password, how can I reset it? 🔑

Accepted Answer

Forgot your password?

No worries! Click on the “Forgot Password” link on the login page, then enter your email address.

You’ll receive a message to reset your password.

🔍 Not receiving anything? Check your spam or promotions folder.

If needed, contact our customer service – they’ll respond super quickly: Contact Form

Question 5

How can I update my personal details or account information? ✏️

Accepted Answer

✏️ Want to change your address, email, or other account details?

You can do it anytime! Just log in to your account and click on:

“Information” to edit your name, email address, or password
“Addresses” to update your shipping or billing address

⚠️ Already placed an order and noticed a mistake?

Contact us as soon as possible through our contact form, and our team will do their best to correct it in time.

💡 Tip: Always double-check your details before confirming an order, and keep your email up to date to receive:

your parcel tracking
our exclusive offers
and faster assistance from our customer service team

Question 6

How can I use my Fitiz? 💰

Accepted Answer

💰 Want to use your Fitiz? Here’s how:

Log in to your account and go to “My Account” > “My Rewards”
Check your balance (you can convert your Fitiz once you reach 1,000 Fitiz = €10)
Click on “Convert into a €X voucher”
A promo code will be generated automatically
All that’s left to do is enter it in the “Promo code” field in your cart before checkout 🎉

⚠️ Important: once converted into a voucher, your code is valid for 1 month.

It cannot be converted back into Fitiz, so make sure to use it in time 😉 ✅ Vouchers generated from your Fitiz are valid sitewide, with no exceptions, for any order starting from €10.

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