My tracking says “Delivered” but I haven’t received my parcel 📌

Do not worry, sometimes the delivery status shows as "Delivered" even though the parcel is still in transit or has been handed to a third party (neighbor, concierge…).

👉 Start by contacting the carrier to get delivery details. Have your tracking number ready:

📍 DPD (Point Relais & Predict): 09 70 80 85 66

📬 Colissimo: 08 25 87 88 88

🚚 Chronopost: 09 69 39 13 91

They can tell you exactly where, when, and to whom the parcel was delivered.

💡 Need help? Our team is here for you! You can write to us via our contact form, and we will respond very quickly.

Updated on: 21/10/2025