• I received few or no gifts in my package 🎁

  The addition of gifts to your package is automatic and depends on several factors: the number of orders you have placed, the total amount of your order, and whether you took advantage of a promotional offer. ✨ Each gift offered may vary according to current special conditions, and it cannot be requested or modified manually. Rest assured, if you meet the conditions, the gifts will be added automatically to your package.Few readers

• I received my order but something is wrong 📦

  If, upon opening your package, you notice any of the following: One or more items are missing An item is damaged or opened An item does not match your order An item is non-compliant 👉 Contact us promptly via our contact form, attaching photos of the package and the received products so our team can assist you as quickly as possible.Few readers

• I received an item past its expiration date 🕒

  If you notice that an item has passed its expiration date, first check its product page to see if it was on sale due to a Best Before Date (BBD) being close or already exceeded — this information is always indicated. 👉 If that is not the case, do not worry! We are here to help. Contact us via our contact form, attaching photos of the item in question as well as the visible BBD on the packaging.Few readers