I accidentally placed the same order twice 🔁

Did you accidentally place the same order twice? Here’s what happens:

Only orders with validated payment are shipped.

Depending on your payment method, here’s what can happen:

• Credit card (CB): You should receive two confirmations: one automatic from our site and one from your bank validating the payment. If one of the orders is not validated by the bank, it will not be shipped.
• Cheque or bank transfer: The order is confirmed and shipped only when we have received your payment. If we receive only one payment, only that order will be shipped.

If you are unsure or think you have paid twice, we can check this for you! Send us a message via our contact form, and we will resolve the situation quickly.

Updated on: 21/10/2025