> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.fitadium.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why isn’t my promo code working? ❌

There are several reasons why your promo code might not work:

* **Limited combinability:** Not all promo codes can be combined. Make sure to choose the offer that suits you best or the one that applies to your order.
* **Limited duration or stock:** Some codes are only valid during a specific period or depending on stock availability.
* **Minimum order amount:** Some codes may require a minimum purchase (excluding shipping).
* **Specific products:** The code may only be valid for certain products, so check the conditions attached to your code.


If your code still doesn’t work despite these points, feel free to contact us via our [contact form](https://www.fitadium.com/en/contact-us). We’ll be happy to help you resolve the issue quickly!