> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# My tracking says “Delivered” but I haven’t received my parcel 📌

Do not worry, sometimes the delivery status shows as "Delivered" even though the parcel is still in transit or has been handed to a third party (neighbor, concierge…).
👉 Start by contacting the carrier to get delivery details. Have your tracking number ready:
📍 DPD (Point Relais & Predict): 09 70 80 85 66
📬 Colissimo: 08 25 87 88 88
🚚 Chronopost: 09 69 39 13 91
They can tell you exactly where, when, and to whom the parcel was delivered.
💡 Need help? Our team is here for you! You can write to us via our[ contact form](https://www.fitadium.com/en/contact-us), and we will respond very quickly.