> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.fitadium.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I want to return my order for cancellation or exchange 📅

You have **14 days** after receiving your order to return it to us in its **original packaging**, with the products in **good condition and unopened**.

💳 If you would like a **refund or exchange**, you can submit your request directly via our [contact form](https://www.fitadium.com/en/contact-us). We will then send you a **prepaid return label**.

📸 If the product you wish to return is **damaged** or if you **did not receive the item you ordered**, please also contact us via the form, attaching photos of the package and the received products. We will get back to you promptly with appropriate solutions.