> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.fitadium.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# I received my product with a detached seal 🛠️

The seals are **applied at the factory** through a very strict process. However, as with any industrial process, there can sometimes be slight variations in the glue application.
📦 If the tamper band around the lid was intact, it means the seal **probably detached when opening** the product.
💯 **No worries**: this does **not affect the quality or safety** of the product.
📸 If you are unsure or notice a problem, please **contact us via our **[contact form ](https://www.fitadium.com/en/contact-us)and attach a photo of the product so that we can assist you properly.